Shopping

Do you offer delivery services?

Yes, we offer delivery services for your convenience. Delivery fees and times vary based on your location and the size of your order. We also provide options for scheduled delivery to fit your availability. For more details, please check our delivery information page or contact our customer service team.

Can I track my order?

Currently, we do not offer tracking numbers for orders. However, you can always contact our customer service team for updates on your order status. They will be happy to provide you with the latest information and expected delivery times.

Do you provide assembly services?

Yes, we provide assembly services for your convenience. Our professional team can assemble your furniture upon delivery. Assembly fees vary depending on the item and complexity. To schedule assembly services or get more details, please contact our customer service team.

Payment

What are your store hours?

Our store hours are:

    • Monday to Friday: 9:00 AM – 5:00 PM
    • Saturday: By Appointment
    • Sunday: Closed

If you have any other questions or need further assistance, feel free to reach out!

Do you offer customization options?

Yes, we offer customization options to help you create the perfect piece for your home. You can choose from a variety of fabrics, finishes, and sizes to match your style and needs. For more details on customization, please visit our store or contact our customer service team. They will be happy to assist you in designing your custom furniture.

Orders & Returns

What is your return policy?

Our return policy allows customers to return items within 10 days of purchase. Items must be in their original condition and packaging. Please note that a restocking fee of 15% may apply to certain items. Custom or special order items are non-returnable. For more details contact our customer service team.

Do you offer customization options?

Yes, we offer customization options to help you create the perfect piece for your home. You can choose from a variety of fabrics, finishes, and sizes to match your style and needs. For more details on customization, please visit our store or contact our customer service team. They will be happy to assist you in designing your custom furniture.

How do I care for my furniture?

Proper care can extend the life and beauty of your furniture. Here are some general tips:

    • Dust Regularly: Use a soft, lint-free cloth to dust your furniture weekly. This helps prevent buildup that can scratch surfaces

 

    • Clean Spills Immediately: Wipe up any spills right away with a damp cloth to avoid stains and damage

 

    • Use the Right Cleaners: For wood furniture, use a cleaner specifically designed for wood. Avoid all-purpose cleaners unless your furniture has a protective coating

 

    • Avoid Direct Sunlight: Keep furniture out of direct sunlight to prevent fading and discoloration

 

    • Protect Surfaces: Use coasters, placemats, and tablecloths to protect surfaces from heat, moisture, and scratches

 

    • Polish and Wax: Periodically polish or wax wood furniture to maintain its finish and protect it from wear

 

For specific care instructions, always refer to the manufacturer’s guidelines. If you have any other questions, feel free to ask!

What are your financing options?

Currently, we do not offer financing options. However, we strive to provide high-quality products at various price points to fit different budgets. If you have any questions or need assistance, our customer service team is here to help!

Do you offer warranties?

Yes, we offer warranties on many of our products. The warranty period and coverage can vary depending on the specific item. Generally, our warranties cover manufacturing defects and issues related to the quality of materials and workmanship. For detailed information on the warranty for a particular product, please contact our customer service team. We’re here to help ensure you have a positive experience with your purchase.

Can I see the product before purchasing online?

Yes, you can! We invite you to visit our store to see and experience our products in person before making an online purchase. Our friendly staff will be happy to assist you and provide any additional information you may need. We believe that seeing the product firsthand can help you make a more informed decision and ensure that it meets your expectations.

What does “Trade-only” mean?

Our store is designed for anyone in transition, whether you’re moving out of your home or into a new one. We offer “Trade-only discounts” specifically for real estate agents, their clients, designers, and stagers. These discounts provide special price reductions to support professionals and their customers during these important transitions.

Am I allowed to use my realtors discount?

Yes, you are! If your realtor has access to our trade discounts, you can benefit from these special price reductions as well. We extend these discounts to real estate agents and their clients to help make your transition smoother and more affordable. For more details on how to use your realtor’s discount, please contact your realtor or our customer service team.

Do you offer design services?

Yes, we do! Our store offers professional design services to help you create the perfect space. Whether you’re moving into a new home or looking to refresh your current one, our experienced designers can assist you in selecting the right furniture and accessories to match your style and needs. Contact us to schedule a consultation and learn more about how we can help bring your vision to life.

Do you offer home visits?

Yes, we offer home visits exclusively for our design clients. Our design team can come to your home to provide personalized advice on furniture selection, placement, color choices, and more. Please note that there is a retainer fee for this service. This ensures that you receive tailored recommendations to create a space that perfectly matches your style and needs. To schedule a home visit, please contact our customer service team, and we’ll be happy to arrange a convenient time for you.

What payment methods do you accept?

We accept a variety of payment methods for your convenience, including Visa, MasterCard, and debit cards. Please note that we do not accept American Express (Amex) or Discover cards at this time. If you have any questions about payment options, feel free to contact our customer service team for assistance.

Do I need an account to place an order?

No, you do not need an account to place an order. However, if you would like to receive a trade discount, you will need to create an account. This allows us to verify your eligibility for the discount and ensure you receive the best possible pricing. If you have any questions about setting up an account or the benefits of having one, please contact our customer service team.

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